Businesses that rely on technology solutions, such as courier software, have started to experience tremendous growth due to its benefits. Recently, customers have started using online shopping, which has kept businesses on their toes to meet rising customer demands. We will look at the ways that courier software assists in increasing productivity so companies can meet customer demands.
Courier software is a real-time platform that automates the business’ courier services and routing, enabling their customers to track their deliveries. Courier software is essential for transportation companies as it reduces delivery inefficiencies. One of the most significant benefits that it offers businesses is increased productivity, and we will look at how it achieves that.
- Enhanced route optimisation
Efficiency is something that businesses strive for as each business wants to ensure that they can surpass customer expectations. Companies that have to deliver packages to customers strive to provide these packages on time or earlier than what customers expect. Courier software assists companies in providing their customers with their packages in the fastest time as it identifies the shortest route to the customer’s residence and the traffic that drivers can expect during the delivery.
The software also plans the fleet beforehand, so a driver is automatically assigned when a customer places an order, which clears up any confusion. Another way the software increases productivity is that the business can manage drivers easily as tasks are assigned automatically. The routes they should use are available before they start their deliveries which optimises the delivery process. Through optimising routes, your business will spend less money on vehicle maintenance and fuel costs. You will also save more time as you do not have to plan every single route you will use manually. - Paperless logistics
In the COVID-19 pandemic, paperless transactions have become the norm as they are the preferred way of conducting transactions for customers. Businesses can use technology solutions such as electronic proof of delivery which is part of courier software that minimises contact and provides a more accurate way to confirm deliveries. Not only will using electronic proof of delivery enhance customer satisfaction, but it also improves business efficiency.
Using paperless documentation can also assist businesses as it saves office space while improving their corporate image as customers will see them as a company playing their part in conserving the environment. Electronic proof of delivery also contributes to faster communication within the workforce and more accurate records. The digital logs of deliveries make it easier to access documents and securely store client information in a web-based server. - Reverse logistics
Returns are a normal part of the delivery process, especially with more and more customers switching to online shopping. Therefore, customers want efficiency not only for delivery but also for reverse logistics. Courier software allows customers to return the products they order efficiently and conveniently. They can begin the process with a simple click of a button instead of waiting for the company to start the process. Through this, businesses will have to do less work when it comes to managing all customer returns, and since the process is quick, it also reduces the chances of perishable goods going to waste, which streamlines the process. - End to end visibility
As a courier software user, you will have complete visibility of the delivery process, ensuring that you eliminate any chances of errors happening and that things run smoothly. During the delivery process, you have complete visibility of the driver’s location through the GPS, and you can see their location at every point of the delivery. GPS tracking is beneficial as it offers alternative routes if drivers encounter any traffic while conducting deliveries.
You will have access to see just one specific driver or look at the whole map in real-time, which keeps things organised and clear for all parties involved in the delivery process. It also makes it easier to track drivers’ behaviour, such as when they stop, change routes, or experience any interferences on the road. By gaining visibility of deliveries, you will also be able to share real-time delivery statuses, such as the delivery location, which will increase satisfaction. - Collect order information
Data is crucial when you are trying to run a business. Courier software collects accurate real-time information which your business can easily access. Your staff will have access to information about the parcels delivered, delays that occurred, the date and time of deliveries, and time spent on deliveries. The team can analyse the data they access to improve areas where the business isn’t performing at its best, which increases productivity and customer satisfaction.
Conclusion
Courier software includes essential features that your business can use to improve staff productivity. You won’t ever have to regret using it as it is easy to integrate and will make your job easier.