If improving your customer experience does not top your priority list, you need to revisit that immediately. To better serve your customers, you need to automate your delivery processes. In today’s digital age, businesses need to look beyond conventional pen and paper systems that require extensive human intervention and are highly prone to errors. One of the most important things that shape your customer experience is the delivery method that you use. Manual delivery processes are cumbersome and time-extensive. To automate their delivery, many businesses opt for mobile ePOD software.
What is mobile ePOD software?
Simply put, a mobile epod or electronic proof of delivery software is an automated version of a pen and paper-based delivery system. It includes a digital version of delivery orders. After the delivery personnel successfully completes the delivery, they hand over the delivery note to the customer who digitally signs the document.
Teams using epod software do not have to maintain extensive paperwork, which helps in saving resources. Advanced systems are designed to provide full visibility on the status of deliveries, allowing your team to answer customer questions and resolve disputes in real-time. Epod software help to speed up the invoice preparation process and reduce your delivery time.
Mobile ePOD Software is designed to:
- Facilitate seamless communication between your office team and in-field team. The office team can send drivers’ daily manifests directly to their device.
- Help drivers update the system in real-time for completed deliveries.
- Help drivers receive updates regarding route change directly on their handheld device.
- Facilitate electronic transfer for buyers’ signature.
- Share third-party real-time information with the stakeholders involved.
- Send delivery documents directly to customers’ inbox.
Mobile ePOD Software benefits
Help reduce the carbon footprint
Concerned about your business’ carbon footprint? One way you can reduce it is by opting for a paperless and automated system. Your epod software system can help automate your delivery process, reducing your paper usage. To project your business as an environmentally responsible brand, you can create case studies that detail how using an epod software helps your teams contribute to sustainability.
Help address space constraints
Businesses using manual processes need space to store files and documents. Often, these businesses are unable to improve space utilization. Electronic PODs, on the other hand, do not consume any space.
Provide accurate insights
Epod systems are designed to provide accurate insights into daily activities of drivers. Your office team can find out the time spent by a particular driver on the road, the length and number of breaks they take, and the number of deliveries completed. Your managers can use this data to design incentive and other programs.
Help improve coordination
Your epod software can help improve coordination between your office team and field team. Your drivers can use the system to provide updates regarding the delivery status. The office team can use this data to plan drivers’ schedule for the next day. Drivers can use the system to provide regular updates to the office team regarding traffic conditions. They can inform the team about any problems that they are facing (for example, a breakdown or accident).
When your office team members have these important updates on their fingertips, they are able to make better rerouting and other decisions. Better coordination between your team helps improve delivery efficiency.
Help reduce delivery errors
Manual delivery processes are prone to errors. No matter how focused your team members are, they are bound to make mistakes while recording information manually. Fully automated epod systems help address this problem. An automated system helps your teams save time. Your employees can use the man-hours that they save to perform more productive tasks, such as planning ways to improve customer service.
Some critical transportation KPIs
Freight cost per unit
Freight cost per unit is calculated when the shipped units are standard, or the products are identical. The cost can be calculated by dividing the total freight cost by the number of units shipped during a particular period.
Time in transit
Time in transit is defined as the number of days a shipment stays in transit (the time the shipment leaves the warehouse to the time it is delivered to the customer). Time in transit depends on the chosen modal.
On-time pickup is one of the most important transportation KPIs. The KPI is calculated to determine a carrier’s performance. On-time pickups can be calculated by dividing the number of pickups by the total number of loads.
Truck turnaround rate
Truck turnaround time can be defined as the average time taken between the entrance and exit of trucks.
Outboard transportation cost as a percentage of sales
The KPI can be calculated by dividing freight costs by revenue during a given period.
How Mobile ePOD Software help achieve KPIs
Mobile epod systems are designed to automate the delivery process. A paperless system helps your team members save time. When your team members have more time to focus on important tasks, picking and other errors go down. Less errors can help improve important KPIs, such as on-time pickups and freight cost per unit.
Your epod system can help your teams with several tasks such as route planning and optimization, job planning and scheduling, and vehicle and driver tracking. Additionally, epod systems help improve coordination between different teams, helping reduce errors and promote overall efficiency.
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