Overview
Dovetail believes in end-to-end solutions; in sourcing, developing, implementing and maintaining logistics software and products for small or large logistics companies, and then maintaining these via a comprehensive range of services. These include:
Dovetail utilizes a highly skilled and experienced team of Business Analysts with class-leading industry knowledge.
Dovetail’s highly skilled team of business analysts is known for its class-leading industry knowledge. Together with your own business process staff, the team can define the processes that drive your business and, more importantly, how those processes can best use Dovetail’s technology and decision-making support systems.The concrete benefits for you? Because our analysts have access to world-class BPM and BAM tools (within eXpressWay), they can not only model your business processes but also simulate them, enabling you to provide for peaks and troughs in your day-to-day business.
Dovetail utilizes a highly skilled and experienced team of Project Managers with expert industry knowledge.
Dovetail’s project managers are able to develop an excellent and real understanding of your supply chain business. With this as their foundation, they’re able to assist you in: project delivery management; project budget, schedule and scope management; sub-contractor and third-party liaison; and project task allocation and management. In this way, strategy, goals and nuts-and-bolts processes are integrated into a cohesive whole, and your business is able to deliver smoothly and effectively.
Dovetail utilizes an extremely skilled and knowledgeable team of trainers with special industry understanding.
Dovetail uses a knowledgeable team of national trainers with special industry expertise. Drawing on their excellent specialist understanding of the logistics industry, bonded goods and supply chain management, they’re able to provide an on-site training service. This way, your staff will have the necessary skills to derive the maximum possible benefit from Dovetail’s suite of products and related systems.
Dovetail provides a highly skilled team of database specialists to administer and maintain your database.
When it comes to database specialists to administer and maintain your database, Dovetail’s database administrators are able to develop an exceptional understanding of your database environment. As part of our broad spectrum of database administrations, we can ensure that your data is safely housed, correctly backed up and constantly monitored – as well as updated and upgraded where necessary.
Dovetail provides hosting and associated maintenance services in a high-tech data centre.
Dovetail provides hosting and associated maintenance services in a high-tech data centre. In short, in addition to the inherent benefits of Dovetail’s database, you can also have the peace of mind that comes with servers stored off-site, a dedicated spot in our data centre and access to a 24/7 support centre. These are monitored directly by Dovetail's dedicated team of professional database administrators.
Dovetail provides a range of ancillary IT services through its high-tech data centre and communications infrastructure.
Our high-tech data centre and communications infrastructure makes it possible for Dovetail to deliver a range of ancillary IT services. These value-added IT services include Internet connectivity, LAN management and enterprise e-mail solutions – and Dovetail’s expert IT technicians are on hand to assist you in planning your access to these systems, as well as to administer them for you on an ongoing basis.
”“We have been using FreightWare for more than five years and it has been a pleasure doing business with Dovetail during this period. We have grown together and have a well established relationship.”“
