MobileControl
A permanently connected mobile onboard vehicle solution for the remote management of a dispersed workforce.
The MobileControl solution provides for on board vehicle scanning. It allows for near-real time tracking of collection and delivery processes.
Customers can be accurately and timeously updated on the status of their requests, as the collection and delivery is being effected by the driver.
The benefits:
Ultimately the MobileControl device allows for the remote management of a dispersed, mobile work force, allowing more control.
Business Benefits are as follows:
A decrease in the number of customer service calls received.
An overall improvement in business processes, forcing the implementation of other processes, ultimately leading to benefits in those areas.
An increase in productivity per employee.
An increase in the overall service levels.
A decrease in the km travelled per parcel.
A decrease in fuel costs; litres per parcel travelled.
A decrease in communication costs.
Business growth without the need to employ additional CSD staff to service the volume.
The improved service levels dramatically reduce the need for same day deliveries.
Operational benefits are as follows:
The Logistics Operator is reminded of outstanding transactions, both in delivery and collections.
The software is able to report on each transaction when the collection or delivery is completed.
This is done in the form of full details from the waybills collected.
Reduction in scanning of completed documents.
Ease of response to customer query on POD’s as the details around queries can be tracked on the website.
End-of-day POD reconciliation.
Accurate cash management and handover of cash.
Reduction in back-office data capture.
Ability to brief and debrief the driver based on a structured configurable questionnaire.
Customer Service Benefits are as follows:
An expected reduction in the number of missed collections and missed deliveries, ultimately creating a reduction in service level failures.
Due to the live communication between the Logistics Operator and customer services department, there is an expected reduction in turnaround
time for customer query resolution and problem parcels that pass through the system.
Provision of real time tracking to customers and feedback of critical data such as date, time stamp and contact person who
received the shipment, as well as images and GPRS coordinates of delivery site.
Customer has the ability to provide feedback on service compliance.
Customer has the ability to request additional information or directed contact request.
Customer has the ability to leverage off the system e.g. call consignee within 5 minutes of delivery, instant transfer of
assets off balance sheet once delivery is completed.
